Options. 18-02-2023 10:23 - edited 18-02-2023 10:33. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Options. You can also check for a loose cable as not all properties have a socket. But I have no Virgin Media Wall - 5216419. Discounts, coupons and cashback: 2019 = £1,443. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. I wanted to check with people on here before trying to get an engineer in, just. QuickStart, set up and connections. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. No wall socket Go to solution. The Openreach sockets do not work for Virgin Media. No wall socket for my broadband quick set up. There must have been a previous installation or you would not have been offered a self install. Need wall socket moved in QuickStart, set up and connections Wednesday; Home router in Networking and WiFi 3 weeks ago; Move wall socket box in QuickStart, set up and connections 4 weeks ago; Internet keeps disconnecting, please help. Thank you for your post and welcome to the community. 2. -a power cable for the hub's adapter. It probably goes into another room in the house. Volt. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. I think it’s something like £5-£8 per day that your services aren’t on. These enter my house via an air brick/vent very close to. See where this Helpful. Back a step. Is there a way to connect the VM router without a wall socket please ? - 5036273Wall Socket. I recently got Virgin broadband installed. Hi I have just moved home and have the quick start broadband, we have no wall socket available. Stream from Virgin Media. There are 10 types of people: those. Networking and WiFi. 194. Turn on and start the Box. Subscribe to RSS Feed; Mark Topic as New; Mark. No virgin media wall socket tired_man. Can I arrange an engineer asap? - 5228161. My understanding is you can only get the quick start kit if the house has had VM in the past. Can I have engineer visit and setup it? Thanks. . QuickStart, set up and connections. Plus, again optionally, a cable will be run to a phone socket for the phone service. Tried looking but can't see a way to book an engineer for this? Thanks. This means the Hub needs a reboot. Thank - 5168198. if you have traced that cable end to a roof top aerial then it would seem whoever intsalled that used the hole that VM had used to pass their cable through after removing it - but thats an F type connector and i did not think that was used for aerial connectors so maybe something is pushed inside th. Networking and WiFi. 08K; 2. VM will usually only supply a Quickstart to a property that had VM previously. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. on 23-10-2022 13:36. Home Phone. Community; Volt. Virgin Media Community. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. It seems that I need an electrian to install a wall socket. Hi there @harpreetsingh21. ThanksHi - There only an old type of VM socket which doesn’t fit into what’s provided in the broadband kit. The cable could be hidden within, or behind, furniture. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. Broadband. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Im a new VM customer, and am getting Broadband and phone. V6. Omni Box fallen off outside wall in QuickStart, set up and connections yesterday; Virgin media socket in QuickStart, set up and connections yesterday; Flashing red light on box on wall in QuickStart, set up and connections Tuesday; I’ve got a self installation but no actual box in QuickStart, set up and connections Saturday Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. signed up and was given the option of self installation. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. Hello! I had quick start broadband delivered today after being told our new property could receive VM but when we’ve gone to instal realised there is no wall socket just an open reach one and one next to this one but the VM cable does not fit it either. This is usually marked as Line 1. There is one Ethernet connection point and socket with a circle on the wall. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Second, you'll likely need a manned installation for your VM services. on 31-12-2021 10:47. on 10-02-2022 17:26. It won’t connect to the connector in the wall and the connecting cable in QuickStart, set up and connections 37 minutes ago; Add VM socket to new home in QuickStart, set up and connections yesterday; Cannot plug my broadband isolator cable to wall in QuickStart, set up and connections yesterdayRang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. Browse Virgin Media Virgin Media Community. Browse Virgin Media Virgin Media Community. SpeedI recently applied and received the delivery for a virgin package of tv broadband. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. on 03-08-2020 18:05. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the. You can book a technician either by phoning customer support, or waiting for staff to reply here. TV on the go. both appear. I have a separate Virgin media feed into the house, with TV and broadband. Unfortunately I don't know much detail on the coax outlets, although the Virgin installer said they were 'Sky' sockets, if that clarifies anything. You can also check for a loose cable as not all properties have a socket. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. I tried both the wires, it didn’t set up the WiFi. It is surface clipped usually. Went outside and there appears to be nothing on the other side (maybe removed). I've tried all the things anyone will suggest about different phone, checking it's plugged in etc. Hi, Same problem here. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The top “capped” one is marked FM & has been disused since cable went digital. 2. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. I have broadband kit arriving on the 29th Dec, but no Virgin socket. I am so sorry to hear that you seem to be missing a wall socket in the home. TiVo. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Volt. Networking and WiFi. Virgin TV 360. Options. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. Jack14102. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. But I have no Virgin Media Wall socket in my house. When I proceeded to set up my Hub 3 I quickly realised that. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Solved: Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. Can I have. All. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Networking and WiFi. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Mobile. Browse Virgin Media Virgin Media Community. Networking and WiFi. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. Help; Virgin Media Virgin Media Community. But I have no Virgin Media Wall socket in my house. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. TV. If all your leads are connected and you’re still having no joy, try restarting both your computer and Virgin Media Hub or. I'm sorry to hear about the missing wall socket. You need to go outside and locate the brown or grey omnibox on the wall. The Openreach sockets do not work for Virgin Media. Signals from baby monitors, fish tanks and cordless. Please help - 5208212If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Browse Virgin Media Virgin Media Community. I don't have a Virgin wall socket. Volt. We have the quickstart pack but sadly cannot get broadband set up and working. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Speed. However the wall socket doesn’t have the correct connection for the cable with the hub. to be phone lines. It has two outputs on the left of the wall box. The wall box may be branded with the logos of an old cable TV company (not VM). 84K; Tudor. No virgin wall socket in my house. The cable on the right looks like is for a Freeview TV antenna. Subscribe to RSS Feed; Mark Topic as New;. Back a step. Can anyone advise on this issue, or I think that should be set up by an engineer from VM right? How long will the QuickStart installation take me? WiFi Hub - 30 mins. Can I use one of three splitter cables? The middle one is labelled Virgin media. Absolutely not. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 17-12-2022 10:39. Ashleigh_C. I have also checked outside and there is no box either on my property or on my boundary wall. Volt. . Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. Broadband. So, a 50 minute broadband, TV and phone. Very. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. Browse Virgin Media Virgin Media Community. The box does however have a hole in the bottom, through which i could see some. Constant High Packet loss and broadband timeout. . Virgin Media; My Virgin Media; Shop; Help; Community FAQ Sign in. YNAB enthusiast and extreme coupon-er. We have the quickstart pack but sadly cannot get broadband set up and working. Has anyone had the same problem?Plug the cables into the Hub. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. How and where do i book a technician for broadband in QuickStart, set up and connections Saturday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections Saturday; No vm wall socket in QuickStart, set up and connections Saturday; Can't find wall socket in QuickStart, set up and connections SaturdayAre These Virgin Wall Sockets for Fibre Broadband? in QuickStart, set up and connections yesterday; Hi ivebeen with out email acces 10 days any one longer ? in Email yesterday; Authentication failure when trying to connect to Virgin SMPT with hmailserver in Email yesterday; Worst WiFi and customer service in Networking and WiFi. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Whichever is the most suitable. How about using a 10m RJ11 to RJ11 telephone cable. --. 85K; Tudor. There is no fibre socket in this house. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Hi. Hello I just moved to a new apartment and Virgin broadband is available in this area, I received my Hub 3 today plugged all the cables( Sat - 5408180. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Can someone come and set it up? 0 Kudos Reply. 388. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. QuickStart, set up and connections. Wall sockets and no connection. Can't get through to anybody for help! 0. It is likely you will be waiting a few days. QuickStart, set up and connections. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket). SpeedCall the Pre-installation and delivery team on 0800 052 1734 see if they can help - 5088726If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday Tudor There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2Hi, I'm awaiting delivery of my broadband equipment today and decided to have a look online at the installation process. Hi team . kkd1. I have moved house and the previous owner returned the wall socket plug (the white one with green LED) to VM. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. SpeedI got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. Joining in Options. 0 Kudos Reply. Go to my local Virgin. Please help as I need the. TV on the go. It said to then wait at least an hour. Finally, they'll complete the setup to make sure it's all working. Although we've had the dongle for a few weeks now we haven't been told to switch so the change may not have been made. Print this message; Flag for a moderator; on 14-01-2023 17:12. on 15-02-2022 10:03. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. in Networking and WiFi 16-10-2023; Add VM socket to new home in QuickStart, set up and. No wall socket but wire from underneath floorboards. It also protects the network from 240 volts being fed to it by faulty TVs in your home. I have just moved into a flat and was given the option to do a quick setup on a new broadband package so selected this option. It's great to hear your wall socket concerns have now been addressed and - 5057222 - 2. I have a separate Virgin media feed into the house, with TV and broadband. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. Step 1 Find the best spot for the WiFi Hub Make sure to keep the Hub out in the open. on 04-02-2023 11:17. Got my virgin media self install kit but I don't have a virgin socket. Volt. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. QuickStart, set up and connections. May I know which one I can connect. I just found a box in the closet which has a cable indicated as CABELCON 4. Reply. QuickStart, set up and connections. The phone has been plugged into a wall socket and was working fine for years. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. Back a step. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. You should see a cable going through the wall and if you trace this inside, you should get the cable. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. Various cable mediums are used in modern systems to transmit data. Broadband wall socket. I was happy and my kids - 5159551Virgin Media Community: Broadband: QuickStart, set up and connections: No wall socket; Options. . Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Community; Volt. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. Could a VM engineer be boo. #1 I recently got Virgin broadband installed. I was never asked if I had a wall box. Options. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Tudor. Apparently the connection from there’s been cut off. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. TV. Any help please?Re: No virgin media wall socket. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Installation: Wall socket issue. If you look into the back of your Hub, you'll see a port named. My previous sky microfilter attached here. 3K;. My Virgin Media App. 14. Booking an engineer is easy with Virgin Media. TV on the go. The RJ11 sockets will be redundant. Or if the other end of the white cable is in a more useful. 150 from a. When I proceeded to set up my Hub 3 I quickly realised that. Hi , Welcome to our Community Forums and thanks for your post. No wall socket. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. According to Virgin media I should have service at my new home, but I couldn’t see any wall socket at home. . I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. on 25-09-2022 15:41. Try the automated service status number 0800 561 0061 to check for any faults in your area. I am attaching photos of what i can find in. I have also checked outside and there is no box either on my property or on m. Networking and WiFi. Would I be able. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. I am so sorry to hear that you have faced an issue with your installation, I would be happy to take a look into this with you via a Private Message. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. on 10-02-2022 17:26. The wall socket has a thick plug bit. I am going to send you a private message. The first thing is to start making alternative arrangements for your internet connectivity. No Virgin wall socket. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. Tudor. Up to speed. TiVo. in Speed 2 weeks agoI was under the impression that because virgin checked we could get it in our flat we would have the plug already but it appears not - how do we get a wall socket for broadband and how do I speak to a human instead of going through multiple security checks online and on phone to not be able to get an answer!!!Fastest WiFi guarantee of any major provider. In response to Jonny-M. However, I do not have any of the specified wall sockets available. Tudor. However, I do not have any of the specified wall sockets available. Volt. However the wall. Being connected to the internet is one of the most important modern essentials in 2022,. SpeedAs its likely you are in a flat, the media outlet plate is most likely what was used by the previous user (via the SAT1 socket). i opted for the self install, however on inspection we don’t - 5112503. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Get the Hub ready by connecting the wires. V6. Subscribe to RSS Feed; Mark Topic. Ju. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. 4 weeks ago. All forum topics; Previous. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Virgin Media Virgin Media Community. Virgin Media. What to expect with broadband. But I have no Virgin Media Wall socket - 4942192 - 2. Tudor. 168. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. I've looked for an external box but cannot. I’m rubbish with stuff like this and - 5198150. 08K; 2. 9. Next you'll need to take your second adaptor and plug it into another wall socket. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketI had an engineer visit because I have no Virgin wall socket. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). Volt. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . 97K; 1. 3 weeks ago. Now another team needs to fix that cable but the technician booked my appointment for 28th as per the message i Hi, can anyone help please? I have tried to set up my Virgin broadband kit however I do not have the required Virgin wall socket to plug the isolator cable into. You should see a cable going through the wall and if you trace this inside, you should get the cable. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. 0 Kudos. I have had my telephone disconnected from my socket for quite a while as we were getting constant scam calls. TiVo. Email. Removed before I moved in. Aug 8, 2019. Do you have anymore images with more light so we can see the connection more? If you do have any further questions regarding self install you can find information. The box does however have a hole in the bottom, through which i could see some. Gaming Support. Call the pre-installation and delivery team on 0800 052 1734. 15 March 2021 at 12:49PM. No Splitter received with self-install setup kit in QuickStart, set up and connections a month ago; isolator cable in QuickStart, set up and connections 26-09-2023; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 18-09-2023; Isolator cable won't connect to hub. So yes, following many takeovers, this is now your Virgin Media connection. Koda. Hello sophieboulter1. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. provided, I shall give them a call tomorrow. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. No Virgin Media Wall Socket on 13-04-2022 14:08 I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. . Hello, I ordered a broadband + phone package package and it said I was applicable for a self install kit, but I have no Virgin Media Wall - 5205861. I've looked for an external box but cannot find anything. @robbo321 wrote:. Volt. 0 Kudos. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hoping someone can help me with a pre-installation question. Call the Pre-installation and delivery team on 0800 052 1734. Some will pay to use the Openreach Poles and Ducts depending on what exists, others may install ducting of their own past your house and then like Virgin do on most installs dig and install a small duct with the fibre in to your house. Got my virgin media self install kit but I don't have a virgin socket. I've tried also plugging the phone into the hub, but the router settings say "telephony disabled" and there is again no phone line at all. ago Sometimes you will get a random cable sticking out of a wall with no isolator. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. No TV. The top “capped” one is marked FM & has been disused since cable went digital.